Delivery Information
We ship our packages in discreet packaging. Our packages are generic, brown boxes that UPS or USPS will deliver. The contents of the shipment will not be written on the box. We will ship discreetly under the name “Order Fulfillment”.
Your order, if received before 12 noon CST, will be processed and shipped the same day, leaving our facility usually before 5 pm CST.
Shipping Times
Free Shipping to the Continental USA is via UPS Ground or USPS Priority Mail; we choose the service that is priced right for your order and gives you the speed we know you desire. Both shipping services deliver NATIONWIDE, arriving in 1 to 3 business days. Alaska and Hawaii require a small shipping charge.
Faster Options are presented at checkout.
Free Shipping is automatically available after your shopping cart subtotal is $49 or more. For orders less than $49, you can choose your shipping method from those presented.
Shipping Status Updates
We send Order updates when you place your order and when we update your order status...
- Order Placed - Pending
- Order Payment - Approved
- Order Sent to Shipping - Processing
- Order Shipped - Complete
Misc Order Status..
- Age Verification - Instructions to verify age.
- Age Verification Approved to Pending.
- Order Cancellation - Cancelled; no payment received.
- Order Declined - Email will include instructions...
- Order Shipped - Order Partially Shipped - Balance usually to follow in a separate shipment.
- Void - Order voided at your request or because of an issue with your order i.e.. Age Verification
Contact us anytime with any questions using the Contact Us link at the top of every page or use this link: CONTACT US
Shipping Restrictions are based on the American Kratom Association, check our this link:
https://www.americankratom.org/aka-in-your-state
Note: Use the link above the map for the most current interactive version. Thanks.