FAQs

Order & Delivery

No Shipping Options Available?

We ship to The 48 Continental United States, If we ship to Alaska or Hawaii this option will display.

International Shipping options are only available in the Shopping Cart.

Troubleshooting:
What Country have you entered?
What State have you entered?
What City?
What Zip Code?

Our system needs this info to be able to provide a shipping quote.

Check your existing address for proper data by clicking the "My Account" link at the top of every page and choosing; Manage my Address Book; Review the address data to be sure it's complete. Save and go back to the checkout page to complete your order.
 

What Shipping Options do you have?

Shipping     




Shipping          UPSUSPSFedEx

Orders are processes and shipped within 1-3 business days.** (96% ship within 24 hours) Please consider processing time when determining the estimated delivery of your order.
 

FREE Shipping

Purchases of $49 or more qualify for free shipping via UPS Ground, FedEx Ground or USPS Priority Mail. 

Our Shipping Carriers 

The carrier(s) presented to you during checkout represents the best overall value we can offer. 
 

UPS (Complete tracking included)

  • UPS Ground -  1-3 business days to most US locations. 
  • Next Day Air - Arrives at most US locations by 10:30 am weekdays, noon on Saturday.
  • 2 Day Air - Delivery in two business days to most US locations.
  • 3 Day Select - Delivery in three business days to most US locations.

FedEx (Complete tracking included)

  • Ground -  1-3 business days to most US locations.
  • Priority Overnight - Next business day delivery by 10:30AM to most US locations, noon on Saturday. (Specify "Saturday Delivery"when prompted during checkout.)
  • Standard Overnight - Next business day delivery by 3PM to most of US.
  • 2 Day - Delivery in two business days to most US locations.
  • 3 Day - Delivery in three business days to most US locations.

U.S. Postal Service

  •   Priority Mail - Delivery in 2-3 business days (usually 2 days) Complete tracking included,
  •   Express Mail - Delivery in 1-2 business days (usually 1 days) Complete tracking included,
  •   First Class Mail - Delivery in five to seven days. Tracking available, no service guarantees.

Motor Freight (LTL) 1

  •  Truck/Trailer for large or heavy shipments. Delivery in 5-10 business days. Offer additional services such as  inside delivery, and lift gate delivery. Additional fees may apply.

** Processing Time Exceptions:  We make every effort to deliver your package to you as soon as possible. However, there are some conditions that may cause delay: Credit Card Approvals: Inconsistent Credit Card, billing and /or shipping information may delay your order.
 

** NOTE:  PLEASE ALLOW 24-48 HOURS FOR ORDER FULFILLMENT AND PROCESSING.  IF YOU NEED IT SOONER, PLEASE DO NOT HESITATE TO CALL OUR CUSTOMER SERVICE LINE AT 601-884-0054.
 

We strive to deliver your orders as quickly and efficiently as possible. So at this time, we are not  able to deliver to unconfirmed addresses, military addresses and PO boxes.
 

Check your "My Account" page for current Shipping Exceptions:

Survival Kits ship directly from the manufacturer, these products contain food and water are made to order to ensure freshness.  During any international crisis such as hurricane Sandy, or the earthquake in Japan, demand for Survival Kits, Emergency Food and related products increase greatly. We strive to update order processing times changes due to high demand as soon as we are notified by the manufacturer. In all cases all orders are processed on a first-in first-out basis.

Air Mattresses and Waterbeds:  These items are manufactured to order and ship directly from the manufacturer. Sometimes demand can affect order processing times.
 

1 Truck Delivery (LTL)

Some items on our website are too large and/or heavy and require special shipping.  Truck Delivery is different than standard UPS, FedEx, or US Mail in two ways.

1. ) Once your merchandise arrives at the delivery agents pick-up location, he/she will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 2-4 hours) between 8:00am and 5:00pm EST, Monday through Friday.

2.) The products will be delivered to the driveway or curb outside of the delivery address provided upon purchase. It is the customers responsibility to transport the product(s) inside, however several truck freight companies offer additional services to help move merchandise from the truck into your home or office. At the time your merchandise leaves the warehouse, we will email you the tracking information and you can contact the shipper directly to inquire about additional shipping services. In this event, it is your responsibility to directly pay the truck delivery carrier for any additional services.

Please make sure that you inspect the package(s) at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, “Product Damaged” clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.
 

Exclusions: Certain products we offer do carry associated shipping charges either per item or per order amount. This information is noted on each product page and the total shipping charges, if any, will be detailed in the shopping cart page prior to checkout. Order Amount for promotional shipping may not include, and offer doesn't apply to, gift cards, bulk orders, applicable shipping charges or sales tax. Some items have specific shipping charges and are not eligible towards the qualifying amount for the reduced shipping rates or free shipping. Other eligible item(s) in your cart at time of checkout will still count towards the qualifying total.

For Truck Freight shipments:

  • Residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal.
  • For commercial deliveries, no appointment will be made. If you need to make one, please contact us.


We strive everyday to exceed your expectations” 
 


What are the benefits of opening an account?

Your “My Account” PageYour "My Account" page Login

After creating your account you will receive the following benefits:

  • Accumulate  Reward Points   redeemable for Cash Discounts.  
  • Shop Faster with super fast one page checkout.  
  • Keep track of the orders you have previously made.  (Order History)
  • Track your shipped orders status with on-site comprehensive Order Tracking
  • One Click Re-Orders.  
  • Get Invoice Copies.  Manage Your Wish List.  
  • Join our Monthly Deals Newsletter.

My Account Menu


How Do I Place An Order?

We want you to feel as comfortable buying through JackBGoods as possible, therefore we offer different ways to place an order:

100% Secure Shopping
  • Order online! - When you place an order through our website you will find it safe, easy, and fast and completely secure. You can make changes and review what you have entered nearly every step of the way. Available 24/7.  
  • Call us! - Our sales and service team is ready to place your order over the phone. You can reach us at  (601) 884-0054, 7am-7pm CST.  
  • Mail-In Your Order! For details on how to mail in your order, see payment options..
 
Where's My Stuff? Tracking Packages

Tracking links are sent to your email address when your order ships.  Shipping status is always available via the "My Account" link at the top of any page.

Your order #'s are shown under your Order History. Click on your order number to view the details. Click on the Tracking Number to see complete tracking details for your shipment. If you checkout as a guest. track your order through the links we supply in your email.

Total time to get your stuff

Order status descriptions:

  • Pending - This is the status while awaiting a check or credit card to clear.
  • Approved - Payment has cleared.
  • Processing - Your order has been sent to the warehouse and is processing.  
  • Shipped - The shipping label for your order has been created and your order is in the process of shipping. Also sometimes used for partial shipments.
  • Complete - Your order has shipped. You can click on the link in the email to track your shipment. Once your order is marked complete your reward points are immediately available to use for your next purchase.

We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note. Orders over a certain value require a signature.

** Processing Time Exceptions:  We make every effort to deliver your package to you as soon as possible. However, there are some conditions that may cause delay: Credit Card Approvals: Inconsistent Credit Card, billing and /or shipping information may delay your order.
 

** NOTE:  PLEASE ALLOW 24-48 HOURS FOR ORDER FULFILLMENT AND PROCESSING.  IF YOU NEED IT SOONER, PLEASE DO NOT HESITATE TO CALL OUR CUSTOMER SERVICE LINE AT 601-884-0054.
 

We strive to deliver your orders as quickly and efficiently as possible. So at this time, we are not  able to deliver to unconfirmed addresses, military addresses and PO boxes.

Check your "My Account" page for current Shipping Exceptions:

Survival Kits ship directly from the manufacturer, these products contain food and water are made to order to ensure freshness.  During any international crisis such as hurricane Sandy, or the earthquake in Japan, demand for Survival Kits, Emergency Food and related products increase greatly. We strive to update order processing times changes due to high demand as soon as we are notified by the manufacturer. In all cases all orders are processed on a first-in first-out basis.

Air Mattresses and Waterbeds:  These items are manufactured to order and ship directly from the manufacturer. Sometimes demand can affect order processing times.
 

1 Truck Delivery (LTL)

Some items on our website are too large and/or heavy and require special shipping.  Truck Delivery is different than standard UPS, FedEx, or US Mail in two ways.

1. ) Once your merchandise arrives at the delivery agents pick-up location, he/she will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 2-4 hours) between 8:00am and 5:00pm EST, Monday through Friday.

2.) The products will be delivered to the driveway or curb outside of the delivery address provided upon purchase. It is the customers responsibility to transport the product(s) inside, however several truck freight companies offer additional services to help move merchandise from the truck into your home or office. At the time your merchandise leaves the warehouse, we will email you the tracking information and you can contact the shipper directly to inquire about additional shipping services. In this event, it is your responsibility to directly pay the truck delivery carrier for any additional services.
 

Please make sure that you inspect the package(s) at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, “Product Damaged” clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.
 

Exclusions: Certain products we offer do carry associated shipping charges either per item or per order amount. This information is noted on each product page and the total shipping charges, if any, will be detailed in the shopping cart page prior to checkout. Order Amount for promotional shipping may not include, and offer doesn't apply to, gift cards, bulk orders, applicable shipping charges or sales tax. Some items have specific shipping charges and are not eligible towards the qualifying amount for the reduced shipping rates or free shipping. Other eligible item(s) in your cart at time of checkout will still count towards the qualifying total.
 

For Truck Freight shipments:

  • Residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal.
  • For commercial deliveries, no appointment will be made. If you need to make one, please contact us.

 

Payments

What Are My Payment Options?

Credit / Debit Cards

Stripe Payments

We accept all major credit and debit cards through our payment processor Stripe Payments. Stripe is PCI compliant 100% secure payment processor. Stripe processes billions of dollars a year for thousands of companies of all sizes.

One of the great features of Stripe is that you are able to store card details, so when returning you can checkout and not have to re-enter your card number. This is optional and you must check the checkbox "save my card for future use".

Note: all credit card details are maintained off-site by Stripe.

 

PayPal / PayPal Credit

PayPal Payments Accepted

With PayPal, there is never a fee and you'll check out lightning-fast and easily without sharing your financial info. Link your bank account, credit card, and debit card to your PayPal wallet, then pay however you choose. Every day, in 190 regions, and in 24 currencies, millions of people (84 million active PayPal accounts and counting) can pay faster and safer with PayPal. We'd love to have you join our community, too.

Note: You do not have to join PayPal to checkout with PayPal, simply check out as a Guest.

Alert! : PayPal No longer allows products that contain KRATOM to be purchased with their service.  The option to use PayPal to checkout will not be available through the checkout process for these products.  All other items can be purchased with PayPal.  
 

PayPal Credit - formally Bill me Later

THE CHOICE IS YOURS

Do you like choices? We thought so. That's why you've got a new choice from PayPal: shop now and pay for your purchases later. It's called PayPal Credit® Here's how it works:

  • Checkout with PayPal and login
  • Select PayPal Credit® to fund your purchase
  • Answer 2 quick questions & accept the terms

That's it... get approved in seconds. The freedom to pay later, in only a few clicks.

PayPal Credit® is subject to credit approval as determined by the lender, CIT Bank, Salt Lake City, Utah and is available to US customers who are of legal age in their state of residence.

 

Amazon Payments

Pay with Amazon

When pay with Amazon, you can use the information stored in your Amazon account to login and pay conveniently. It's the fast, easy, safe way to buy online.

Pay with Amazon Payments at JackBGoods.com

Protected, wherever you go.

When you pay with Amazon, you take the protection of Amazon with you. Your financial information is not shared, and you're covered by the same buyer protection plan available on Amazon.com.

 

Personal Checks, Cashier's Checks, and Money Orders

cashiers-check-logo.gif   money-order.gif

Please print your Order # on your check and mail it to:

JackBGoods Outlet Store Order Processing (instructions are included in your receipt)

Please Note:For your protection against fraud, any orders paid for with a personal check, money order, or cashiers check will remain on hold for a number of days to allow for the check to clear. Orders placed with credit cards will be processed immediately.


International Checkout

International Checkout Logo

($49 minimum order for International Shipping)  JackBGoods.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the International Checkout button above. For more information Click Here.

 

Store Credit

We happily accept Store Credit issued by JackBGoods. Store credit may only be used from the account to which it was originally issued and cannot be transferred to another person or account.

 

Gift Certificates (Gift Vouchers)

Buy Gift Certificates

We accept JackBGoods Gift Certificates purchased from/ issued by us. Buy Gift Certificates.

 

How Do I Use Coupon Codes?
Coupon Codes are promoted on our Home Page, on Facebook, Twitter or via Our Preferred Customer Newsletter, Good for a percentage(%) discount or a fixed amount ($) off your order total. Our suppliers from time to time offer us special purchases and discounts that we pass along to our customers via these Coupon Codes.
 
Enter the Coupon Code in your shopping cart or on the checkout page during checkout to apply your discount. Please contact us if you have any questions or need assistance with this feature. (Please note, many Coupon Codes are for a limited time.)
 
What are reward points?

Jack’s RewardsReward Points for Every Purchase

We Love  repeat customers!  To thank you for your business, we give Reward Points for each of your purchases.

Here’s How It Works

  • You receive 1 point for each dollar you spend.
  • Points accumulate each time you make a purchase and are posted to your account when your order is shipped and completed.
  • You can use your points on your very next purchase or save up and buy products with just points.
  •  250 points equals five bucks.

Bonus Rewards

Your testimonial and product reviews are extremely important to our success.

Approximately 15 days after your order we send you a review request. We have had some fantastic product reviews and this truly is our highest compliment.Reward Points Add Up

As a way of saying thanks, for a limited time, when you review your purchase or send us a testimonial you will earn 200 reward points added to your account. (all submissions are reviewed by the site administrator and do not automatically qualify) (only one review per product purchased and only one Testimonial can qualify for rewards)

Here’s How It Works

• You will get 200 points when your review is approved.
• You can use your points on your very next purchase or save up and buy products with just points.

To use your Reward Points

  1. Log In
  2. Use Reward Points for your Purchase; add your purchase to the Shopping Cart. The Main Shopping Cart (not the mini cart)  is the best place to apply your rewards because it lists your available balance. You can use your rewards on the checkout page if you know how many points you have.
  3. Click on - Use Reward Points (Available XXXX)
  4. You may apply as many of your earned reward points and you have listed above (Available XXXX)
  5. Points to use (Max 3646): ____________     (Max is the amount to pay for your item in full)
  6. Proceed to checkout and your Order Total will be updated with the reward points you applied.
  7. Earn More Points...

Other Questions

What is your guarantee?

We strive for 100% Satisfaction. JackBGoods wants you to be 100% happy with your purchase experience. We hope you love everything you receive from us, but if you are less than 100% satisfied, you may return or exchange any item within 30 days for any reason. Call 1-601-884-0054 for details.   We want to make it right for you, as quickly and easily as possible.
 

As a BBB ACCREDITED BUSINESS Since 1/30/2012. We Follow the guidelines and standards of the Better Business Bureau, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.



 

 

How do I Refer customers and earn commissions: (Affiliate Program)

Join the JackBGoods Affiliate ProgramEarn extra $$$$$$$$$$ money by referring your friends, relatives and guests. Give them a discount coupon (we supply this) and they get a discount and you receive commission on the sale!! ( no website or blog required) 

If you administer or own a website, blog or webpage - we have ads and related content banners with clickable links to place on your page. So if, for example, you write about boating on your family blog, you can place banner ads with boating product links on your page!  Simply sign up and get your links and banners, place on your page and when one of your referred guests buys - You Earn Commission! 

It's easy! Check out the Affiliate link at the bottom of every page to join and start earning commissions today.





 

 

What Security Precautions Do You Have On Your Site?

This Web site takes every precaution to protect our users' information. When you send sensitive information (such as your credit card number) to us via our order form, that information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on such an SSL-protected page, a picture of a closed lock appears at the bottom or top of some Web browsers. At other times this lock appears open. Another way to tell if you are on a secure page is to look at the address or URL of the page. (Look in the address box or right-click on the page and select "Properties".) These secure SSL-encrypted pages have URLs that start with https:// instead of http://. If you have any questions about security at our Web site, use the Contact Us page on our site.
 

Legal Disclaimer
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or to comply with a legal process served on our Web site.


 

 

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Deal Alert Newsletter

Join today and receive a coupon today! (Coupon sent with your confirmation email.)

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Deal Alert Newsletter

Join today and receive a coupon today! (Coupon sent with your confirmation email.)

* E-Mail:

* First Name:

Last Name:

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