Order ProcessingAll orders will be processed and shipped within 1-3 business days.** (96% ship within 24 hours)
- Email Receipt Sent when Order Confirmed - After you order has been confirmed and approved, it will be processed and shipped
- Email Status Update when your order status changes an order update email is sent notifying you of your order status update.
- Email Label Created when your order label is Printed & Shipped an email is sent including clickable links to track your shipment.
- Email Complete when your order is Completed an email is sent confirming your rewards were issued and updated to your account.
Purchases of $49 or more qualify for free shipping via UPS Ground, or USPS Priority Mail.
Our Shipping Carriers
The carrier(s) presented to you during checkout represents the best overall value we can offer.
(business days are considered Monday-Friday)
UPS (Complete tracking included)
- UPS Ground - 1-3 business days to most US locations.
- Next Day Air - Arrives at most US locations by 10:30 am weekdays, noon on Saturday.
- 2 Day Air - Delivery in two business days to most US locations.
- 3 Day Select - Delivery in three business days to most US locations.
FedEx (Complete tracking included)
- Ground - 1-3 business days to most US locations.
- Priority Overnight - Next business day delivery by 10:30AM to most US locations, noon on Saturday. (Specify "Saturday Delivery"when prompted during checkout.)
- Standard Overnight - Next business day delivery by 3PM to most of US.
- 2 Day - Delivery in two business days to most US locations.
- 3 Day - Delivery in three business days to most US locations.
U.S. Postal Service
- Priority Mail - Delivery in 2-3 business days (usually 2 days) Complete tracking included,
- Express Mail - Delivery in 1-2 business days (usually 1 days) Complete tracking included,
- First Class Mail - Delivery in 1-3 business days. (up to 13oz) Complete tracking included,
Motor Freight (LTL) 1
- Truck/Trailer ( less than a load "LTL") for large or heavy shipments. Delivery in 5-10 business days. Offer additional services such as inside delivery, and lift gate delivery. Additional fees may apply.
Tracking links are sent to your email address when your order ships. Shipping status is always available via the "My Account" link at the top or bottom of any page.
Your order #'s are shown under your Order History. Click on your order number to view the details. Click on the Tracking Number to see complete tracking details for your shipment. If you checkout as a guest. track your order through the links we supply in your email.
Order status descriptions:
- Pending - This is the status while awaiting a check or credit card to clear.
- Approved - Payment has cleared.
- Processing - Your order has been sent to the warehouse and is processing.
- Shipped - Shipping label created, also used for partial shipments.
- Complete - Your order has shipped. Once your order is marked complete your reward points are immediately available to use for your next purchase.
We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note. Orders over a certain value require a signature.
** Processing Time Exceptions: We make every effort to deliver your package to you as soon as possible. However, there are some conditions that may cause delay: Credit Card Approvals: Inconsistent Credit Card, billing and /or shipping information may delay your order.
** NOTE: PLEASE ALLOW 24-48 HOURS FOR ORDER FULFILLMENT AND PROCESSING. IF YOU NEED IT SOONER, PLEASE DO NOT HESITATE TO CALL OUR CUSTOMER SERVICE LINE AT 601-884-0054.
We strive to deliver your orders as quickly and efficiently as possible. So at this time, we are not able to deliver to unconfirmed addresses, military addresses and PO boxes.
Check your "My Account" page for current Shipping Exceptions:
Survival Kits ship directly from the manufacturer, these products contain food and water are made to order to ensure freshness. During any international crisis such as hurricane Sandy, or the earthquake in Japan, demand for Survival Kits, Emergency Food and related products increase greatly. We strive to update order processing times changes due to high demand as soon as we are notified by the manufacturer. In all cases all orders are processed on a first-in first-out basis.
Air Mattresses and Waterbeds: These items are manufactured to order and ship directly from the manufacturer. Sometimes demand can affect order processing times.
1 Truck Delivery (LTL)
Some items on our website are too large and/or heavy and require special shipping. Truck Delivery is different than standard UPS, FedEx, or US Mail in two ways.
1. ) Once your merchandise arrives at the delivery agents pick-up location, he/she will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 2-4 hours) between 8:00am and 5:00pm EST, Monday through Friday.
2.) The products will be delivered to the driveway or curb outside of the delivery address provided upon purchase. It is the customers responsibility to transport the product(s) inside, however several truck freight companies offer additional services to help move merchandise from the truck into your home or office. At the time your merchandise leaves the warehouse, we will email you the tracking information and you can contact the shipper directly to inquire about additional shipping services. In this event, it is your responsibility to directly pay the truck delivery carrier for any additional services.
Please make sure that you inspect the package(s) at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, “Product Damaged” clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.
Exclusions: Certain products we offer do carry associated shipping charges either per item or per order amount. This information is noted on each product page and the total shipping charges, if any, will be detailed in the shopping cart page prior to checkout. Order Amount for promotional shipping may not include, and offer doesn't apply to, gift cards, bulk orders, applicable shipping charges or sales tax. Some items have specific shipping charges and are not eligible towards the qualifying amount for the reduced shipping rates or free shipping. Other eligible item(s) in your cart at time of checkout will still count towards the qualifying total.
For Truck Freight shipments:
- Residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal.
- For commercial deliveries, no appointment will be made. If you need to make one, please contact us.
Please note that International Checkout coordinates your JackBGoods.com order and is responsible for all billing, shipping and customer service issues related to your International order:
- Select your items at http://JackBGoods.com and put your items in the Shopping Cart.
- Confirm the items in your Cart are ready for purchase and proceed to International Checkout by selecting the International Checkout button:
- The item name, UPC number and price will be transferred to International Checkout for processing.
- To complete your order, you will be asked to fill in shipping and billing information on the International Checkout website.
International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at email@example.com
JackBGoods wants you to be 100% happy with your purchase experience. We hope you love everything you receive from us, but if you are less than 100% satisfied, you may return or exchange any item within 30 days for any reason. Call 1-601-884-0054 for details. We want to make it right for you, as quickly and easily as possible.