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Home » Delivery Information

Delivery Information

Order Processing

At JackBGoods.com we want you to have an excellent shopping experience…all the way through your delivery!  After you order has been confirmed and authorized, it will be processed and shipped within 24-48 hours, not including weekends and holidays.*

Shipping     

Shipping          UPSUSPSFedEx

Please consider processing time when determining the estimated delivery of your order.

UPS (Estimated Delivery Chart)

All UPS delivery options have complete tracking information. 

NOTE:  PLEASE ALLOW 24-48 HOURS FOR ORDER FULFILLMENT AND PROCESSING.  IF YOU NEED IT SOONER, PLEASE DO NOT HESITATE TO CALL OUR CUSTOMER SERVICE LINE AT 601-884-0054.

We strive to deliver your orders as quickly and efficiently as possible. So at this time, we are not  able to deliver to unconfirmed addresses, military addresses and PO boxes.

Total time to get your stuff

*Processing Time Exceptions:  We make every effort to deliver your package to you as soon as possible. However, there are some conditions that may cause delay: Credit Card Approvals: Inconsistent Credit Card, billing and /or shipping information may delay your order.

Check your "My Account" page for current Shipping Exceptions:

Survival Kits ship directly from the manufacturer, these products contain food and water are made to order to ensure freshness.  During any international crisis such as hurricane Sandy, or the earthquake in Japan, demand for Survival Kits, Emergency Food and related products increase greatly. We strive to update order processing times changes due to high demand as soon as we are notified by the manufacturer. In all cases all orders are processed on a first-in first-out basis.

Air Mattresses and Waterbeds:  These items are manufactured to order and ship directly from the manufacturer. Sometimes demand can affect order processing times.

 

Tracking Packages

Full comprehensive order and shipment tracking.

Tracking links are sent to your email address when your order ships.  Shipping status is always available via the "My Account" link at the top or bottom of any page.

Your order #'s are shown under your Order History. Click on your order number to view the details. Click on the Tracking Number to see complete tracking details for your shipment. If you checkout as a guest. track your order through the links we supply in your email.

Order status descriptions:

Pending         This is the status while awaiting a check or credit card to clear.

Approved      Payment has cleared.

Processing  Your order has been sent to the warehouse and is processing.  

Shipped        Your order has shipped. You can click on the link in the email to track your shipment. 

Complete     Once your order is marked complete your reward points are immediately available to use for your next purchase.

 

 

Free Shipping Option

When your total purchase is equal to or exceeds a certain amount, your order will qualify for FREE SHIPPING!

Other shipping options, if available, are offered in your shopping cart prior to checkout as well. FREE SHIPPING covers ground shipping within the continental 48 United States.

Small Parcels

UPS, FEDEX and USPS provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between these times after it leaves the warehouse.

We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note. Orders over a certain value require a signature.

Truck Delivery (LTL)

Some items on our website are too large and/or heavy and require special shipping.  Truck Delivery is different than standard UPS, FedEx, or US Mail in two ways.

1. ) Once your merchandise arrives at the delivery agents pick-up location, he/she will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 2-4 hours) between 8:00am and 5:00pm EST, Monday through Friday.

2.) The products will be delivered to the driveway or curb outside of the delivery address provided upon purchase. It is the customers responsibility to transport the product(s) inside, however several truck freight companies offer additional services to help move merchandise from the truck into your home or office. At the time your merchandise leaves the warehouse, we will email you the tracking information and you can contact the shipper directly to inquire about additional shipping services. In this event, it is your responsibility to directly pay the truck delivery carrier for any additional services.

Please make sure that you inspect the package(s) at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, “Product Damaged” clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

Exclusions: Certain products we offer do carry associated shipping charges either per item or per order amount. This information is noted on each product page and the total shipping charges, if any, will be detailed in the shopping cart page prior to checkout. Order Amount for promotional shipping may not include, and offer doesn't apply to, gift cards, bulk orders, applicable shipping charges or sales tax. Some items have specific shipping charges and are not eligible towards the qualifying amount for the reduced shipping rates or free shipping. Other eligible item(s) in your cart at time of checkout will still count towards the qualifying total.

For Truck Freight shipments, delivery usually takes between 3 and 10 days from when your order ships. For residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal.

For commercial deliveries, no appointment will be made. If you need to make one, please contact us.

 

International Shipping

JackBGoods.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. JackBGoods International Checkout option is available to ship worldwide.

Please note that International Checkout coordinates your JackBGoods.com order and is responsible for all billing, shipping and customer service issues related to your International order:
  • Select your items at http://JackBGoods.com and put your items in the Shopping Cart.
  • Confirm the items in your Cart are ready for purchase and proceed to International Checkout by selecting the International Checkout button:

International Checkout

  • The item name, UPC number and price will be transferred to International Checkout for processing.
  • To complete your order, you will be asked to fill in shipping and billing information on the International Checkout website.

International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at cs@internationalcheckout.com

 

100% Satisfaction Guarantee - no-hassle returns and easy exchangesJackBGoods wants you to be 100% happy with your purchase experience. We hope you love everything you receive from us, but if you are less than 100% satisfied, you may return or exchange any item within 30 days for any reason. Call 1-601-884-0054 for details.   We want to make it right for you, as quickly and easily as possible.

 

 

“The only thing better than our prices is our commitment to quality service!”

 

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